Adult Case Management     

Case Management uses a modified approach to the psychosocial rehabilitative model of care for consumers with severe and persistent mental illness. Treatment is community based and focuses on assisting consumers increase their ability to manage their illness and improve the quality of their lives while residing in their own community. Case managers help consumers access needed benefits, acquire or maintain housing, gain access to educational and vocational resources, and develop the necessary skills to manage symptoms of their illness. Also addressed are problem solving skills, social skills, and self-care skills. Case management services at Spokane Mental Health are strengths based and recovery focused, where case managers and consumers work together to develop individualized goals and objectives for treatment. Goal planning is consumer-centered and may include coordination and collaboration with the consumer’s family members, community partners and other natural supports.

Specific case managers are assigned to each of the Congregate Care Facilities (CCF) in Spokane County. This allows case managers to develop a better relationship with the CCF managers, enhance their knowledge of the CCF home and its needs, and assists in streamlining communication. This also allows for better continuity of care by having one case manager available for crisis management. Where consumers live independently case managers assist in maintaining effective relationships with landlords and neighbors and ensuring that basic needs are met.

Case management services utilize evidence based treatment models such as Multifamily Group and Wellness Self-Management Groups for consumers who suffer from schizophrenia or schizoaffective disorders. These services provide education to the consumers and their families on crisis management, coping skills, symptom management, and other relevant issues that may impact their lives due to the consumers' illness. Additionally, Adult Case Management offers many other psychoeducational and support groups for Men and Women living with illness, co-occurring disorders, and Life with Schizophrenia.

Bachelor's and Mater's level staff who are supervised by mental health professionals provide these services.